Returns
ONLINE & IN-STORE RETURN POLICY
NO REFUNDS; STORE CREDIT OR EXCHANGE ONLY. All items purchased during any sales or promotion or are marked "final sale" shall not be returned - no exceptions; they are final sale.
TO START AN ONLINE U.S. RETURN, CLICK HERE.
Once your return or exchange has been approved through the returns portal, a pre-paid return label and RA will be provided via email. A return label fee of $10 will be deducted from your store credit or exchange shipment.
TO START AN ONLINE INTERNATIONAL RETURN, CLICK HERE.
For international orders, the cost of return shipping shall be calculated upon your request for return and deducted from your store credit balance.
PROCESS TO RETURN or EXCHANGE:
For online orders, returns or exchanges must be requested within 7 days of the delivery. For in-store orders, returns or exchanges must be made within 7 days of purchase, accompanied by the sales or gift receipt.
For online orders, once the return/exchange is authorized with a return authorization (RA), all items must be received in store in 7 days from the issuance of an RA. The RA issuance date will be listed on the RA. Returns and exchanges must be requested through our online return portal linked below before item(s) are mailed back or dropped off in store. Late returns shall not be accepted, and the sale will become a "final sale" after 7-days following the RA issuance date.
We will only accept returns or exchanges on items that were purchased at full price or with the 10% off welcome code. For online orders, home, body, swim and intimates are FINAL SALE. For store orders, home, body, swim and intimates, jewelry, eyewear, vintage, audio, paper media/goods, and archival/reworked pieces are sold As-Is & are considered to be FINAL SALE.
ITEMS MUST BE RETURNED WITH ALL ORIGINAL PACKAGING, IN THEIR ORIGINAL UNWORN, UNWASHED CONDITION WITH ALL TAGS INTACT. MOHAWK GENERAL STORE SHALL DETERMINE IN ITS SOLE DISCRETION IF AN ITEM IS NOT RETURNABLE AND RETURN THE ITEM TO YOU WHILE NOT ISSUING ANY CREDITS WHATSOEVER. IF WE CANNOT RE-SELL THE ITEM, IT IS NOT RETURNABLE. CUSTOMERS SHOULD NOT BEAR THE BURDEN OF PURCHASING AN ITEM THAT IS NOT IN PERFECT CONDITION AND WE EXPECT OUR RETURNS TO BE IN PERFECT CONDITION, JUST LIKE WHEN YOU RECEIVED YOUR ITEM.
Repeated Returns
If we notice a high returns rate or purchases with intent to resell on your account, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please reach out to our web orders team - weborders@mohawkgeneralstore.com.
Price Adjustment Policy
Mohawk General Store offers a price adjustment policy for sale items that are purchased within 3 days prior to start date of sale. This does not apply to temporary promotions. Adjustments must be claimed within 3 days of sale start date. Please note that the exact style and size must be available for purchase when your request is made. We are unable to offer price adjustments to items that were originally purchased on sale or with a promotional code or on items that are temporarily reduced in price. Sale price adjustments will be returned in the form of online store credit only.