All orders placed Monday - Friday (excluding holidays) before 3PM PST will begin processing that day and ship within 2 business days. Orders placed after 3PM PST will begin processing the next business day. Orders placed on Friday after 3PM PST will begin processing the following Monday. Transit times do not include Saturday, Sunday or holidays. Order processing cut-off times are provided as guidelines only, and do not take into account possible delays caused by item availability and payment verification.

Usually in 3-5 business days

To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Mohawk General Store to provide the best possible user experience to our international customers. Please select the drop down in the bottom left corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees and will be able to pay everything up front at point of purchase.*Please note that the countries that are listed are the countries that we ship to. *Dries Van Noten itemsare not eligible for purchase outside the United States. 

Mohawk General Store utilizes FedEx for all domestic orders. Please see the below for shipping options. These delivery timeframes for the mentioned methods only apply to US addresses within the contiguous 48 states.

• Free - FedEx Domestic Ground over $300
• USD $10 - FedEx Ground
• $20 - FedEx 2-Day Air
• $50 - FedEx Overnight

NO REFUNDS; STORE CREDIT OR EXCHANGE ONLY.  

PROCESS TO RETURN:
Returns must be requested within 7 days of the delivery or in-store pick up date. Once the return is authorized with a return authorization (RA), all items must be received in store in 7 days from the issuance of an RA. The RA issuance date will be listed on the RA. Returns must be requested through our online return portal linked below before item(s) are mailed back or dropped off in store. Late returns shall not be accepted, and the sale will become a "final sale" after 7-days following the RA issuance date.

TO START AN ONLINE U.S. RETURN, CLICK HERE.

TO START AN ONLINE INTERNATIONAL RETURN, CLICK HERE.  When entering your order number in the portal (next to order id), please include the # sign before your order number. For example, if your order number is 35704, enter as #35704.

Once your return has been approved through the returns portal, a pre-paid return label and RA will be provided via email and no less than $10 will be deducted from your store credit if you use the shipping label for your return. For in-store exchange, the cost of return shipping shall be waived. For international orders, the cost of return shipping shall be calculated upon your request for return and deducted from your store credit balance.

We will only accept returns or exchanges on items that were purchased at full price, or items purchased with the 10% off welcome code. All items purchased during any and all sales or promotions or are marked "final sale" shall not be returned and no returns shall be accepted; they are final sale.  Home, body, swim and intimates are final sale.

ITEMS MUST BE RETURNED WITH ALL ORIGINAL PACKAGING, IN THEIR ORIGINAL UNWORN, UNWASHED CONDITION WITH ALL TAGS INTACT. MOHAWK GENERAL STORE SHALL DETERMINE IN ITS SOLE DISCRETION IF AN ITEM IS NOT RETURNABLE AND RETURN THE ITEM TO YOU WHILE NOT ISSUING ANY CREDITS WHATSOEVER. IF WE CANNOT RE-SELL THE ITEM, IT IS NOT RETURNABLE.